This eWorkbook is designed to show you how to get better at handling those tricky situations where people are not aligned with you. It's about resolving conflicts and calming arguments when they arise, and it will give you the tools you need to interact with "scary" people in a way that leaves you feeling good about yourself.

The aim is that you spend less time stewing over things and more time enjoying the pleasures life has to offer.

We'll explain to you why some approaches work well while others, no matter how well-intentioned, just make things worse. We'll help you to identify your current weaknesses and explain exactly how you can improve. And we'll give you nine tips that will help you to handle any conflict with confidence. We'll even tell you what to do if others don't "play ball"!